Editing a Ticket - Qminder API

To update a ticket, send a PATCH request to /tickets/{ticketId}. Only include fields you want to change — omitted fields remain unchanged. Set a field to null to clear its value.

curl -X PATCH https://api.qminder.com/tickets/14848 \
  -H "X-Qminder-REST-API-Key: YOUR_API_KEY" \
  -H "X-Qminder-API-Version: 2020-09-01" \
  -H "Content-Type: application/json" \
  -d '{
    "firstName": "John",
    "lastName": "Smith",
    "email": "john.smith@example.com",
    "phoneNumber": "+12125551234"
  }'

import { Qminder } from 'qminder-api';
Qminder.setKey('YOUR_API_KEY');

await Qminder.Ticket.edit(14848, {
  firstName: 'John',
  lastName: 'Smith',
  email: 'john.smith@example.com',
  phoneNumber: '+12125551234',
});

Editable Fields

All fields are optional — only include the fields you want to change.

Field	Type	Description
`firstName`	string	Visitor’s first name (2-50 characters). Cannot be null or empty.
`lastName`	string \| null	Visitor’s last name (max 50 characters). Set to `null` to clear.
`email`	string \| null	Visitor’s email address (max 100 characters). Set to `null` to clear.
`phoneNumber`	string \| null	Phone number with optional + prefix (5-20 digits). Set to `null` to clear.
`line`	string	ID of the line to move the ticket to. Must be a valid line in the same location.
`languageCode`	string	Visitor’s preferred language code, e.g. “en”, “es” (2-5 characters).

Error Responses

Status	Description	Example
400	Validation failed	`{"statusCode": 400, "message": "First name must not be empty or blank"}`
404	Ticket or line not found	`{"message": "Ticket with id 123456 not found"}`
409	Target line is disabled or archived	`{"message": "Line with id 789 is disabled"}`